CUSTOMER POLICY

Refund Policy

Last updated: 14 October 2026

The Red to Green P&L Journal is a digital product. Please review this policy before purchasing.

Digital product purchases

Because digital files can be copied or accessed immediately, change-of-mind refund requests after successful delivery are not automatically guaranteed. Each request is reviewed on its facts and applicable consumer law; nothing in this policy limits rights that cannot legally be excluded.

Duplicate payments or payment errors

If you believe you were charged more than once for the same order, or a payment was debited but the order was not confirmed, contact us with the payment ID, order details, and the email address used at checkout. We will investigate with the payment provider and arrange any refund that is due.

Access or file problems

If you cannot access the purchased files or receive a damaged or incorrect file, contact us and allow a reasonable opportunity to resolve the issue by providing working access or a replacement. If we cannot resolve a qualifying issue, we will review an appropriate remedy, including a refund where applicable.

How to request help

Use the Contact Us form and select “Payment or refund”. Include your Razorpay payment ID if available. Do not send card details, passwords, or OTPs.

Note: A successful payment does not by itself mean the files have been delivered. If delivery is not automatic yet, contact support for assistance.